It was a large auditorium and almost at the end of the event the CEO asks smiling: well, something more?. And there at the end of the rows, an Executive raises his hand and stands. All eyes pointed him until he says: Yes, if there is one thing more: our quality stinks (sucks). Others who may share this opinion include David Green. His comment followed a silence heavy in the Auditorium in the mind Many wondered: How dare to break the happy spirit? How is does of spoilers in an event so public like this? Why was the rope in neck? The director general, far from hang it you quoted it the next day and they talked for hours. This incident was the seed of what is internationally known as Six Sigma (practically zero defects) program of Motorola and it finished it consolidate in the major leagues and make it an outstanding company.
The bad news are not given in mediocre organizations; They cover, are protected, they distort. And only until the problems become crises they are treated. Rosabeth Moss Kanter, Harvard, is pulled hard against the leadership of lying saying that bad leaders tend to surround with leeches (another corporate animal) that are dedicated to bleed the company and take advantage of them are the status quo and therefore seek to preserve it as well as place. The culture of lies, exaggerations, the underestimates the omissions, half-truths, have to be attacked. It is true that rarely there is a single truth but it is also true that it has to seek with intent to put it on the table, discuss it, analyze it, deal with it. If this is not done comes the time that a good company is no longer or simply perish. And, repeating my closure of last week, people just by asking: why nobody said anything? To who played you this? How allowed this another?